Privacy policy

1. Purpose and scope

This policy explains what personal information we collect through this website, why we use it, who may receive it and the rights available to you. It applies alongside our Terms and Conditions.

2. Information we collect

Depending on how you use the website, we may collect your name, email address, telephone number, postal address, booking dates, chosen trailer, towing vehicle details, enquiry details, purchase information, review content and any photograph you choose to submit with a review.

We also receive limited technical and usage information, such as pages viewed, trailer interest, booking events and basic device or browser data, to help operate and improve the website.

3. How information is collected

Information is collected when you contact us, request or complete a booking, enquire about a trailer, purchase goods, subscribe for updates, submit a review or otherwise provide information directly. Limited technical information may be collected automatically when the website is used.

4. How and why we use it

We use personal information to respond to enquiries, provide quotations, arrange and administer trailer hire, process payments, fulfil sales, send service messages, display approved reviews, prevent misuse, maintain business and accounting records, comply with legal obligations and improve the website.

We normally process this information because it is needed to take steps at your request before entering a contract, perform a contract, meet a legal obligation, or pursue our legitimate interests in operating and improving the business. We send marketing updates only where you have subscribed, and you can unsubscribe at any time.

5. Payments and service providers

Payments are processed securely by Square. UMOVE does not store your full card details. We share information only where reasonably necessary with providers that help us operate the website and service, such as payment, email, hosting, administration and analytics providers, or where disclosure is required by law or needed to protect legal rights.

We do not sell personal information.

6. Retention and security

We keep personal information only for as long as it is needed for the purpose for which it was collected, including any legal, accounting, insurance or dispute-resolution requirements. We use reasonable technical and organisational measures to protect information, but no internet service can guarantee absolute security.

7. Your data protection rights

Under UK data protection law, you may have rights to be informed, access your information, correct inaccurate information, request erasure, restrict processing, receive portable data and object to certain processing. These rights can depend on the circumstances and legal basis involved.

To exercise a right, email info@umovetrailerhire.co.uk, call 07871 963516, or write to the address above.

8. Children

We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact us so it can be reviewed and, where appropriate, deleted.

9. Complaints and changes

Please contact us first if you have a concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office. We may update this policy to reflect changes in law, our services or the way we process information, and will update the effective date when we do.